No mystery to it. Here is exactly what happens from the moment you call to the moment we hand the job back.
Establish where the water is coming from before designing anything. Roof, hard standing, uphill ground and groundwater are different problems with different solutions.
Identify where the water will discharge and confirm it is permissible. Discharging onto a neighbor's land is a dispute waiting to happen and in many places is not lawful.
Trench cut and graded to a steady slope toward the outfall, checked with a level rather than by eye. Consistency matters more than steepness.
Washed stone base, perforated pipe with holes oriented per the design, more stone over, and filter fabric enveloping the aggregate to keep fines from migrating in and blinding it.
Downspouts and catch basins connected, trench backfilled, topsoil and turf restored. Ask to see the finished layout photographed before it disappears underground.
None of this is required — it just makes the visit quicker.